1. Home
  2. FAQ
General FAQ

Zvy Tour FAQ – Simple Answers to All Your Questions

From registration and payments to bonuses, Sports Betting, and lottery — everything you need to know about Zvy Tour is right here. Straightforward answers, all in one place.

50+
Frequently Asked Questions
24/7
Live Support Active
8
Browse by Category
3 min
Average Resolution Time
Help by Topic

What would you like to know about?

Choose a category below to find what you're looking for

📝
Registration & Account

Answers to all questions about opening a new account, identity verification, changing your password, and managing your account.

💳
Deposits & Withdrawals

Everything you need to know about depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer — including limits and processing times.

🎁
Bonuses & Promotions

Terms, conditions, and usage rules for the Welcome Bonus, daily offers, cashback, free bets, and referral program.

⚽
Sports Betting

Learn about understanding odds, placing bets, live betting, using the Cash Out option, and viewing your betting history.

📱
Mobile App

Quick help for downloading, installing, and updating the Android & iOS apps, plus troubleshooting common app issues.

🔐
Security & Privacy

Account security, two-factor authentication, personal data protection, and reporting suspicious activity.

📝 Registration & Account

Signing up on Zvy Tour is quick and easy. First, on the Registration page Enter your mobile number, then verify it using the OTP code. Create a strong password and fill in your personal details. The entire process takes just 2–3 minutes. You'll receive a welcome bonus immediately after registering.

Yes, you must be at least 18 years old to register on Zvy Tour. During account verification, you may be asked to provide a photo of your National ID card or passport as proof of age. We strictly enforce this policy to ensure responsible gaming.

No. Under Zvy Tour's policy, each person is allowed only one account. Creating multiple accounts using the same name, mobile number, or device will result in all accounts being suspended and your balance may be forfeited.

To verify your account, log in to your profile and click the "KYC Verification" option. Upload photos of the front and back of your national ID, along with a selfie. Verification is usually completed within 24–48 hours. Without verification, your withdrawal limit will be restricted.

on the Login page and click the "Forgot Password?" link. Enter your registered mobile number to receive an OTP. Use the OTP to set a new password. The whole process takes about 2 minutes. If your mobile number has changed, contact us at support@zvytour.app.
💳 Deposits & Withdrawals

Zvy Tour supports all of Bangladesh's most popular payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Funds are credited instantly with all methods. The minimum deposit amount is just ৳500.

Withdrawals via mobile banking (bKash, Nagad, Rocket) are typically completed within 15–30 minutes. Bank transfers may take 1–3 business days. KYC verification must be completed before your first withdrawal.

The daily withdrawal limit on Zvy Tour varies by account level. Standard verified accounts can withdraw up to ৳1,00,000 per day. VIP members enjoy a higher limit. Contact support for more details.

Zvy Tour does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Please check with your respective service provider for details.

First, wait 15–20 minutes. If your balance still hasn't updated, email support@zvytour.app with your transaction ID or reach out via live chat. Our team will verify and credit your balance promptly — most issues are resolved within 1 hour.
🎁 Bonuses & Promotions

New members on Zvy Tour receive a 100% welcome bonus on their first deposit. Deposit ৳1,000 and get another ৳1,000 as a bonus. This bonus can be used for both Sports Betting and casino games. For full terms and conditions, on the Bonus page view here.

Welcome bonuses generally come with a 5–10x wagering requirement. For example, if you receive a ৳1,000 bonus, you'll need to place ৳5,000–৳10,000 in bets before withdrawing. Terms vary across promotions, so Promotions Page Please read carefully.

Logging into Zvy Tour every day automatically adds a daily bonus to your bonus wallet. Log in for 7 consecutive days and you'll earn a special weekly reward. The bonus amount depends on your account level and activity.

Share your referral link with a friend. When they register through that link and make their first deposit, you'll earn a bonus. Each successful referral rewards you with a fixed cash bonus or free bet. There's no limit on the number of referrals you can make.
⚽ Sports Betting

On Zvy Tour, you can bet on cricket, football, tennis, badminton, basketball, hockey, kabaddi, and many more sports. Hundreds of international tournaments are covered, including the IPL, BPL, World Cup, and Premier League. For more details, visit the Sports Betting page।

Yes, Zvy Tour offers live in-play betting. You can place bets while the game is in progress, with real-time odds updates. Live scores, stats, and match visualizations are all available in one place. The experience is even better on the mobile app.

The cash-out option lets you partially or fully withdraw your winnings before a match ends. Go to the "My Bets" section and you'll see a cash-out button next to your active bets. Any amount cashed out is credited to your main balance instantly.

If a match or event is cancelled, your stake will be automatically refunded to your balance. For multi-bets, the cancelled match is removed and the remaining selections are settled as usual. Refunds are typically processed within 24 hours.
📱 Mobile App

The Zvy Tour app is available on our App Page Download it directly from there. Android users can download and install the APK file. iPhone users can also find it on the App Store. The app gives you faster and more convenient access to all services compared to the website.

Yes, to install the Zvy Tour APK on Android, you'll need to enable "Unknown Sources" or "Install Unknown Apps" in your device settings. You can turn this off again after installation for added security. Our APK file is completely safe and free from malware.

Log into the app once using your regular credentials. Then go to "Settings → Security → Biometric Login" and enable it. If your device already has fingerprint or face recognition set up, you can use it to log in from that point on.
🔐 Security & Privacy

Yes, Zvy Tour keeps all data secure using 256-bit SSL encryption technology. Your personal information is never shared with any third party. For more details, please read our Privacy Policy read it here.

Go to Profile Settings and click the "Security" tab. Enable the "Two-Factor Authentication" option and an OTP will be sent to your mobile number. You'll need to enter the OTP each time you log in, which significantly improves account security. We strongly recommend keeping this feature enabled.

If you notice any unusual activity on your account, change your password immediately and notify us at support@zvytour.app. Our security team is active 24/7 and responds quickly. You can also request a temporary account lock if needed.
🎟️ Lottery

Zvy Tour offers instant lottery, daily draw, and big jackpot lottery games. Instant lottery results are revealed immediately, while daily draw winners are announced at a set time each day. For more details, visit the Lottery Page view here.

Lottery winnings are automatically credited to your Zvy Tour account balance. Smaller prizes are processed instantly, while larger prizes may take 24–72 hours. Additional verification may be required for significant winnings.

Lottery tickets on Zvy Tour start from as little as ৳20. Different lotteries have different prices and prize amounts — higher-priced tickets come with bigger potential winnings. You can view full details of each lottery before purchasing a ticket.
🎧 Support

Zvy Tour customer support is available 24/7. Live chat is the fastest option — click the chat icon at the bottom right of the website or app. You can also reach us by email at support@zvytour.app. We typically respond within 1–2 hours.

Send a detailed description of your complaint to support@zvytour.app. Include your account number, a description of the issue, and any relevant screenshots. Our team will update you on the matter within 48 hours. Urgent cases are handled on a priority basis.

Zvy Tour is fully committed to responsible gaming. To set gaming limits, take a temporary break, or close your account, Responsible Gaming page visit the page or contact our support team directly. We're always here for you.

About the Zvy Tour FAQ

Zvy Tour is one of Bangladesh's most trusted online gaming and Sports Betting platforms. Thousands of Bangladeshi users enjoy Sports Betting, lottery, casino, and other gaming services on Zvy Tour every day. Our goal is to make every user's experience safe, transparent, and enjoyable.

Please note: All transactions on Zvy Tour are encrypted and fully secure. Your money and personal information are completely safe.

This FAQ page is updated regularly. If you have a question that isn't covered here, feel free to reach out to our support team directly. Zvy Tour is committed to providing the best possible experience for our users. Our dedicated, Bangla-speaking support team is always ready to answer your questions quickly and accurately.

To learn about Zvy Tour's Terms & Conditions and Privacy Policy, please visit the respective pages at Terms & Conditions and Privacy Policy visit the page. To learn more about responsible gaming, Responsible Gaming Make sure to read this page.

Fast Support

Our support team is available 24/7 for any issues you may have.

Live Chat
Average response time: 2 minutes
Email Support
support@zvytour.app

Useful Links

Safe Gaming

Zvy Tour is committed to promoting responsible gaming.

Age verification (18+) is mandatory
Set Your Own Betting Limits
Self-Exclusion Option Available
256-Bit SSL Encryption
Get Started Now

Still have questions? We're here to help

Join Zvy Tour and enjoy the best online gaming experience in Bangladesh. Register now and claim your Welcome Bonus.

Register Now Download the App
100% Secure 24/7 Support Welcome Bonus Instant Payments
বাংলা