Zvy Tour Privacy Policy – Your Data is Completely Safe with Us

Zvy Tour ("we", "platform") wants you to know, through this Privacy Policy ("Policy"), how seriously we take the responsibility of protecting your personal information. This Privacy Policy applies whenever you use Zvy Tour — whether through our website, mobile app, or any other digital channel.

This Privacy Policy has been developed in accordance with international data protection standards. We believe every user's data is a valuable asset, and safeguarding it is our primary responsibility.

If Zvy Tour makes any significant changes to this Privacy Policy, you will be notified via your registered email or through an in-platform notification. We recommend reviewing this page regularly.

Zvy Tour collects your information in several ways. Each method is explained in detail below:

We only collect information that is strictly necessary to provide our services. No excess or unnecessary personal data is gathered.

Zvy Tour uses the data it collects for specific, limited purposes only. We will never use your information for any unauthorized activity.

• Account management: Your identity information is used for registration, login, and account verification.
• Transaction Processing: Financial information is used to securely process deposits and withdrawals.
• Security Assurance: Data is analyzed to detect and prevent fraud, money laundering, and other illegal activities.
• Service Improvement: Usage and preference data is analyzed to continuously improve your experience on the platform.
• Bonuses & promotions: Your data is used to send you relevant offers and bonuses tailored to your preferences.
• Legal compliance: To meet regulatory requirements and fulfill legal obligations.
• Customer Support: Your contact information is used to handle your inquiries and resolve any complaints.

Zvy Tour may share your personal data with third parties under limited and controlled circumstances. In every case, the security of your information is fully maintained.

• Payment Processors: To process deposits and withdrawals, necessary information is shared with authorized payment partners including bKash, Nagad, and Rocket.
• KYC verification provider: Limited data may be shared with licensed third parties for identity verification purposes.
• Regulatory authority: Information may be disclosed to comply with legal obligations, court orders, or requests from government authorities.
• Technology Partners: Certain data may be shared with trusted technology service providers for platform security and operational purposes.

All of the above third parties operate under strict confidentiality agreements and are not permitted to use your data for any other purpose. Zvy Tour never sells your information to advertising companies or data brokers.

The Zvy Tour platform uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

Zvy Tour does not retain your personal data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration your account is active, and for a minimum of 5 years after closure.
• Transaction History: Retained for up to 7 years in accordance with financial regulatory requirements.
• KYC Documents: Data may be retained for up to 5 years after account closure for legal compliance purposes.
• Communication records: Customer service conversations are retained for up to 3 years.
• Cookie Data: Up to 1 year, and may be shorter depending on the type.

Every member of Zvy Tour has the following rights regarding their personal data:

To exercise any of the rights listed above, support@zvytour.app. We are obligated to respond to your request within 30 days.

Zvy Tour applies the highest industry-standard technical and organizational measures to protect your personal data. Our security infrastructure is regularly audited by independent third parties.

• SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): You can enable 2FA on your account as an additional layer of security.
• Encrypted Database: All stored data is kept in encrypted form to prevent unauthorized access.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Regular Security Audits: Regular penetration testing is conducted by independent security experts.
• Staff Training: Zvy Tour staff receive regular training on data privacy and security.

Zvy Tour is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. Age verification is mandatory at registration.

If a minor is suspected of having registered on Zvy Tour, or if a guardian reports the matter to us, the relevant account and all associated data will be deleted immediately.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach us through the following:

• Email: support@zvytour.app
• Live Chat: 24/7 live support chat is available directly on the platform.
• FAQ: For common questions, visit our FAQ page Available.

We typically respond to privacy-related requests within 48 hours. Complex matters are resolved within a maximum of 30 business days.